Field Collection Specialist - Samarinda (Unlimited Bonus Potential)

Join Indodana as a Field Collection Specialist in Samarinda and become a key player in delivering tailored financial solutions to our valued customers. This dynamic role offers you the opportunity to leverage your negotiation skills in the field while enjoying the benefits of a competitive salary and unlimited bonus potential. In this role, you will visit customers' homes to collect payments, negotiate payment plans, and ensure timely repayments, all while building strong relationships with our customers.

At Indodana, we are committed to providing innovative financial solutions to our customers. As a Field Collection Specialist, you will play a crucial role in our mission to make financial services accessible and convenient for everyone. With a growing customer base and a strong focus on customer satisfaction, this is the perfect opportunity to grow your career in the financial services industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Visit customers' homes to collect payments and negotiate payment plans.
• Ensure timely repayments and maintain accurate records of all transactions.
• Build and maintain strong relationships with customers to foster trust and loyalty.
• Provide excellent customer service and address any concerns or issues promptly.
• Utilize CRM software to track customer interactions and payment statuses.
• Collaborate with the collections team to achieve daily, weekly, and monthly targets.
• Participate in training sessions and team meetings to stay updated on company policies and procedures.
• Adhere to company guidelines and maintain a professional demeanor at all times.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in field collections or related roles.
• Strong negotiation and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Valid driver's license and reliable transportation.
• Proven track record of achieving targets and meeting deadlines.
• Ability to work in a fast-paced environment and handle pressure.
• Bachelor's degree in Business Administration, Finance, or related field.

🛠️ Keahlian

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